Shipping policy

Thank you for choosing ORIXA. We are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains our order processing times, delivery estimates, and shipping procedures.

Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Please note:

Orders are processed Monday through Friday, excluding weekends and public holidays.
Processing times may be extended during high-volume periods, holidays, or promotional events.
You will receive an order confirmation email after your purchase has been successfully placed.

Shipping Times

Estimated delivery times:

United States: 5–10 business days
International Orders: 7–20 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, customs procedures, holidays, and other factors outside our control.

Shipping Costs

Shipping fees are calculated and displayed during checkout before completing your purchase.

ORIXA may offer promotional shipping options or free shipping offers from time to time. Any available shipping promotions will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking details to become active after receiving your shipping confirmation.

If you need assistance with your order status, please contact our customer support team.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Shipping carrier delays.
Severe weather conditions.
Customs processing.
Public holidays.
Incorrect shipping information.
Unexpected transportation issues.

ORIXA is not responsible for delays caused by third-party shipping providers or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before your order is processed.

Once an order has been shipped, we may not be able to update the delivery address.